Terms and conditions

Our Terms and Conditions

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At Reenology, we strive to provide our clients with the best possible experience. However, we understand that circumstances may arise where you need to cancel a service or request a refund. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled.

1. Cancellation Policy:

  • Appointment-Based Services:
    • Cancellation by Client: If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. Cancellations made within this time frame will not incur any charges.
    • Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time may be subject to a cancellation fee of [Insert Percentage]% of the service cost.
    • No-Show Policy: If you do not show up for your scheduled appointment without prior notice, you may be charged the full amount of the service.
  • Digital Products (e.g., Birth Charts, Reports):
    • Once a digital product (such as a birth chart, report, or personalized prediction) has been purchased and delivered, it is non-refundable. This is due to the personalized nature of these products.

2. Refund Policy:

  • Service-Based Refunds:
    • Eligibility: If you are unsatisfied with a service you have received, please contact us within 7 days of your appointment to discuss your concerns. We will work with you to resolve any issues, which may include offering a partial refund, a full refund, or a complimentary re-service at our discretion.
    • Non-Refundable Services: Services rendered in full (including consultations and personalized reports) are generally non-refundable unless there was a significant error or issue on our part.
  • Digital Product Refunds:
    • As digital products are custom-made and personalized, they are non-refundable once delivered.

3. How to Request a Refund or Cancellation:

  • Contact Us: To request a refund or cancellation, please contact us at [Insert Contact Information]. Be sure to include your name, service or product details, and the reason for your request.
  • Processing Time: Refunds, if approved, will be processed within 7-10 business days. The refund will be credited back to the original method of payment.

4. Exceptions:

  • Force Majeure: In the event of unforeseen circumstances (such as technical issues, emergencies, or other force majeure events) that prevent us from delivering the service, we may offer a full refund or reschedule the appointment without penalty.
  • Disputes: If a dispute arises regarding the quality of a service or product, we encourage you to reach out to us directly to resolve the matter amicably.

5. Changes to This Policy:

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

6. Contact Information:

If you have any questions or concerns about this policy, please contact us at:

Email: contact@reenology.com